Director of Operations, Regional Manager, V.P. of Operations, Area Manager, District Mgr. – Yonkers

JAMES A. HENZI 1047 HUNTS BRIDGE ROAD, YONKERS, NY 10704HOME: 914-457-1913 CELL: 917-379-9657 E-Mail: jhenzi@optonline.netDirector of Operations-Consultant·            Reputable leader and strategic developer with a successful background orchestrating start-ups as well as elevating organizational performance through skillful restructuring.·            Effective in boosting sales revenues and impacting unit recognition, productivity, and membership through advanced leadership and implementations.·            Expert in the identification, analysis, and resolution of diverse operational issues, continuously maintaining top performance while offering superior programs/services.·            Skilled presenter, communicator, and trainer with success targeting large community groups, impacting organizational performance and reputation.·            Superior capabilities in selection, recruitment, training, and development of top performing talents.·            Highly focused on adhering to organizational missions and philosophy while positively impacting bottom line and daily performance.·            Recipient of multiple national, industry, and organizational awards for superior leadership, performance, and contributions. Commendations included Manager of the Year, Outstanding Operations and service Awards. CORE COMPETENCIESOperations Management:    Team Building, Human Resources, Personnel Benefits,Team Facilitation, Training/Development Research & Development:             Strategic/Tactical Planning, Competitor AnalysisMarketing Strategies, Policy/Procedure Development,Problem Resolution, Project Planning, and Risk Management Organizational:                     P&L Management, Financial Reporting, Budget Planning/PreparationExpense Reductions, and Cost Control Public/Business Relations:            Seminars, Community Presentations, Contract NegotiationsBoard Participation, Team Facilitation, and Member Management PROFESSIONAL EXPERIENCE  REXXCO MANAGEMENT CORPORATION.              2001-2007Multi-Concept, Multi-Unit General Manager, Burger Kings and Popeye’s Restaurant Franchises Developed operations and speed of service to the top 1&2 ranking in the north east for the Burger King Franchises.Developed sales increases to an average of 18% for the Popeye’s Franchises through streamline procedural training and speed of service. Responsible for the operations and development of the dual concept restaurants.Procure, installed and maintained all stores security equipment and systems. Trained and developed management teams. Developed sales from 1.3 to 3.1 million as an average in dual concepts. Increase customer count by 20% year over year. Manage and supervise all construction projects. Administrator of all P&L, budget, cash flow and cost controls.     COUNTRY MUFFIN CORPORATION                      1999-2001Director of Operations, Jimmy’s Café Division Created and Developed Jimmy’s Café brand of Restaurant and Bakeries. Converted existing bagel outlets into a single brand name chain by re-formulating the existing products and expanding it for a higher end consumer and diversifying the market appeal to a wider market thereby tripling original sales. Established a high end full service pastry and cake line. Developed a new full service restaurant in each unit with a catering menu. Maximized the use of the capital equipment for maximum efficiency and optimal income potential. Created a fax and direct mail marketing campaign for catering. Originated a pantry delivery system for the company. One for bread and food lines the other for the pastries and cakes. Developed a wholesale business for cookies, cakes, pastries and pies. Increased unit sales by 65% as an average. Customer counts increased by 135%. Operational cost of each unit decreased by 22%. Optimized time and space of each operation for maximum return on investment. PICCOLA CAFÉ CORPORATION                           1998-1999Director of Operation, Piccola Café Restaurants Reorganized and upgraded the then current Italian style menu to a wider market appeal for the New York City Theater going consumer.Managed two high volume locations in Manhattan, catering to the tourist and theater district.Created a casual bar and dance studio in the unused second floor of the mid-town restaurant.Established a high end full service and a casual menu for different parts of the day. Mid-town location tripled sales in 6 months, SoHo double sales in 8 months.Developed three satellite units for fast food consumers.Acquire permits and established 3 kiosks in the Port Authority Depot. Established a catering and delivery system for local businesses. NEW WORLD COFFEE AND BAGEL                       1996-1998Owner Operator , 3 cafés in Manhattan Purchased and operated 3 locations in midtown New York City.834 7th Avenue, Manhattan, NY6th Avenue and 12th Street, Manhattan, NYColumbus Circle, Manhattan, NYDeveloped 6 catering carts for high volume traffic areasConsulted with parent company and established a soups and salads menu and a fresh baked Panini sandwich menu. Other Experiences Summary:H.S.I. INC.                                                                                                         1990-1998C.E.O. International Commodities TradingMC DONALD’S CORPORATION                                                                      1982-1991Manager,  District Manager, Director of Operations, for several Mc Donald’s Restaurant Franchisees EducationS.U.N.Y. at Old Westbury, NY                              Corporate Finance, Accounting                1977-1979Nassau Community College, Uniondale, NY        Business Administration                           1983-1984Phoenix State University, Phoenix, AR.                MBA Computer Science/Business Adm.  2006-present                                                                   o Mc Donald’s International- graduated, BOC, IOC, AEC, AOC and Hamburger Universityo Advance Area Management Course. o Burger King International- graduated Hamburger University, and several management   development courses, Advance Senior Management Development Courses.        New York City Department of Health Food Handling Certificate       National Safe Serve Certificate       FranklynCovey Time Management Seminar graduate.         IT courses and seminars with Corey Rudl, Derek Gehl, Kevin Evon.   Consulting Experience Allen Bernstein- Morton’s C.E.O.- Open 16 Wendy franchises for his companyRamin Kamfar- New World Coffee and Bagel’s C.E.O.- Up-scale his operations for wider consumer appeal. George Naddaff- Ranch 1 – Develop the menu and start-up concept for Jim Chicarra C.E.O.